A dental answering service that picks up and tells callers it is AI.
Dion Desk is a dental answering service and omnichannel contact center in one. Ava, an AI voice agent, answers the calls your team cannot reach, on the hours each practice sets, including lunch and after hours. A caller can be put through to a person or offered a callback tracked on a clock. Every call, text, email and patient-app message lands on one thread per patient and keeps an owner until it is resolved. Symptoms and complaints always go to a person.
What a practice wants from an answering service
Calls the team can't reach
Ava answers the calls the team cannot reach, on the hours each practice sets, so a caller is not left on a shared voicemail box.
After hours and lunch
Desk can stand in for an after-hours answering service, on the hours the practice chooses.
A way to reach a person
Live transfer to a person, and callbacks tracked on a clock, for the caller who asks for one.
Appointments
Desk books or moves appointments, hands each one to Dion Clinical as it is written, and sends confirmations and reminders.
A message that is not lost
Every request becomes a ticket with an owner, a status and a reply deadline, and stays in view until it is resolved.
Notes on the chart
Call notes and text conversations are written back to the patient's chart.
How an AI answering service differs, and where people step in
A request with an owner
The call becomes a ticket with an owner, a status and a reply deadline, so a request is not left as a note on a shared voicemail box.
Ava says she is AI
Ava tells callers she is an AI voice agent. Calls are scored and audited for quality, whether a person or Ava took them.
Sensitive calls go to a person
Symptoms, complaints and anyone who may be in crisis always go to a person, and a concern raised on a call becomes an urgent callback. Every clinical decision stays with the doctor.
The Dion apps that do this work
Each app runs on its own or as part of Dion Health, on one data spine with the rest of the practice.
Questions practice owners ask.
What is a dental answering service?
It answers the practice's calls when the team cannot, such as during lunch, while the front desk is with a patient, or after hours, and gets the caller's request to the right person.
Is Dion Desk a virtual dental receptionist?
In part. Ava, an AI voice agent, works as a virtual receptionist on the calls your practice chooses: the ones the team misses, lunch, or after hours. Around her, Desk threads every channel by patient and keeps each request with an owner.
Will callers know it is AI?
Yes. Ava says she is an AI voice agent, and a caller can ask for a person.
Can it answer after hours?
Yes, on the hours each practice sets.
Can it book appointments?
Yes. Desk books or moves an appointment and hands it to Dion Clinical as it is written. What it can read and book depends on the practice management system, so talk to Dion about yours.
What happens if the caller has a clinical question?
A person handles it. Desk never diagnoses or gives treatment advice, and messages about symptoms or complaints are held for a person.
Does it replace our front desk?
No. The front desk stays, and Desk takes the load around them: the after-hours calls, the shared voicemail box and the separate places texts and email pile up.
Does it work for more than one location?
Yes. Each location runs as its own account with its own phone numbers, inboxes, queue and AI settings, with one sign-in across locations.
Call Ava the way a patient would.
Hear how she answers, books and hands a caller to a person, against a working dental office.